Nexus Real Estate Group maintains a dedicated and carefully managed process for law enforcement and governmental officials who are seeking lawful access to user data. Nexus employs a specialized team of professionals who diligently review all incoming legal requests in accordance with applicable laws and regulations. This specific process is designed to ensure that requests from law enforcement agencies or government entities within the United States or beyond are received, documented, evaluated, and acted upon, with due attention to legal mandates and procedural safeguards. All actions taken by Nexus in connection with such requests are intended to comply with relevant federal and state statutes, and Nexus remains committed to operating in a manner that respects the legal system while also honoring the privacy and rights of its users.

Dedicated Process For Law Enforcement And Government Officials:

Nexus believes that maintaining transparency and consistency with respect to compliance obligations is crucial for public trust and safety. As a business operating under the jurisdiction of United States law, Nexus carefully follows the standards set forth by federal and state authorities. Any request for user account records that originates from U.S. law enforcement or governmental agencies must adhere to the rules and requirements under U.S. law. Nexus’s dedicated team of specialists, who are well-versed in these legal frameworks, evaluates each request as it is received, responds in a timely manner, and ensures that the documents presented match the necessary criteria in order for Nexus to disclose any form of user data. This process underscores Nexus’s commitment to respecting due process, protecting user information, and promoting effective collaboration with law enforcement where properly authorized.

Legal Process:

Nexus, as a United States company operating in Essex County, Massachusetts, follows the guidelines contained in the Stored Communications Act (18 U.S.C. § 2701 et seq.) and all other relevant statutes and regulations. The Stored Communications Act governs Nexus’s ability to produce or disclose certain categories of records in response to a wide range of legal processes, which can include valid subpoenas, court orders, and search warrants. Nexus will, to the best of its ability, comply with these requirements by insisting that all requests for user content, user communications, or other protected information be accompanied by the correct form of legal documentation. Specifically, any law enforcement or governmental agency seeking private user communications or content (such as posts or messages made through Nexus’s services) must provide a properly executed search warrant issued by a court of competent jurisdiction, which may be either a federal court or a court with general jurisdiction in the relevant state. Meanwhile, basic user account information may be obtained through a valid subpoena, while other non-content records—such as activity logs, non-content interactions, or similar data—may be obtained with a court order that complies with 18 U.S.C. § 2703(d).

Nexus reserves the right to notify users of any legal request for their information unless expressly prohibited from doing so by a non-disclosure order that is legally valid and consistent with 18 U.S.C. § 2705. Law enforcement officials or governmental agencies must provide Nexus with such an order if they believe that revealing the existence of the request to the user could jeopardize an investigation or create other risks. If a particular state’s statute or legal framework indicates that a separate process is acceptable in lieu of, or in addition to, such an order, the requesting authority must identify that statute or process when submitting the non-disclosure request to Nexus.

Nexus also wishes to highlight that individual users possess the ability to download and retain their own account data by using the tools that Nexus makes available to them. This functionality reflects Nexus’s emphasis on providing users with as much control over their data as reasonably feasible under the law. For purposes of this document, it is noted that users are not obligated to procure legal process in order to access their own data.

Data Retention:

Nexus’s policies for storing and retaining user data are discussed in detail in the Privacy Policy and Terms of Service, both of which are made available to users at the appropriate time and through the company’s official channels. In line with these policies, Nexus maintains a variety of records for specific durations as required by operational needs, legal obligations, or user expectations. Because these retention practices are subject to change over time and may be influenced by evolving legal requirements, law enforcement officials and governmental agencies should be aware that the availability of certain types of data can vary based on when and how the request is submitted. Nexus continuously reviews its retention policies in order to adhere to best practices, remain compliant with applicable law, and uphold the principles articulated in Nexus’s governing documents.

Emergency Disclosure Requests:

Nexus recognizes that urgent circumstances may arise in which the disclosure of user account records is necessary to prevent imminent death or serious bodily harm. Pursuant to 18 U.S.C. §§ 2702(b)(8) and 2702(c)(4), Nexus reserves the right to voluntarily share user account records with law enforcement when it believes, in good faith, that an emergency involving an immediate threat to human life or physical safety necessitates expedited disclosure. In order for Nexus to thoroughly evaluate such emergency requests, it is essential for law enforcement agencies or governmental officials to provide as much information as possible about the nature of the threat, including the reason why this situation is considered imminent, how the requested records are pertinent to the prevention or mitigation of that threat, and why conventional legal processes (such as obtaining a subpoena or warrant) would not be feasible within the needed timeframe. Nexus encourages requesting parties to identify the scope of the records they are seeking in a precise manner so that the review can be completed as quickly and accurately as possible.

Preservation Requests:

Nexus honors valid and properly submitted preservation requests in accordance with 18 U.S.C. § 2703(f). Upon receiving a written preservation request, which must be issued on the official letterhead of a law enforcement department, dated, and signed by an appropriate authority, Nexus will take steps to preserve the relevant account records for up to ninety days. Should the requesting authority require an additional preservation period, it must submit an appropriate request before the original preservation timeframe expires, which will lead Nexus to preserve the same records for one additional ninety-day interval. This procedure ensures that evidence remains intact while the requesting agency takes the necessary steps to secure the appropriate form of legal process or to evaluate whether the data in question should indeed be obtained. The preservation process is designed to protect the integrity of potential evidence while balancing the interests of user privacy and due process.

How To Submit A Request:

All legal process directed at Nexus should be addressed to Nexus, Inc., directed to its legal department, which operates from 205 River Street, Haverhill, MA 01832, in Essex County, Massachusetts. In addition, inquiries or documents may be submitted electronically to legal@nexus.realestate. Law enforcement and governmental agencies that are conducting criminal investigations and seeking access to user data from Nexus must forward their requests through official channels that provide secure transmission. Nexus recommends that requests for user information be sent through an online request system or other designated channels used by law enforcement, when available, to expedite handling and maintain security. While Nexus will make every reasonable effort to process requests correctly and efficiently, it is crucial to note that such channels and procedures are not for use by private individuals or by governmental agencies in civil proceedings, as those entities must pursue other legal avenues.

In crafting a request for user data, law enforcement officials should take care to provide sufficient identifying information so that Nexus can locate the relevant account or accounts. Nexus identifies user accounts primarily by email address, username, or home address. Where possible, requesters should include email addresses, usernames, full names, or residential addresses, as well as the name of the community if known, to maximize the likelihood of identifying the correct account. Although Nexus may attempt to search by name alone, the chances of success are reduced in the absence of an email address or username. For purposes of clarity and completeness, acceptance of legal process by Nexus via mail, electronic communication, or other means does not waive any jurisdictional defenses or service-related objections that Nexus may raise, including but not limited to those pertaining to personal jurisdiction, subject matter jurisdiction, or proper service of process.

Nexus remains committed to fulfilling its legal obligations, safeguarding the security of its platform, and maintaining appropriate respect for user privacy and due process. By setting forth the policies and procedures described herein, Nexus aims to provide law enforcement agencies and governmental authorities with a clear understanding of how to properly request account data and how Nexus evaluates and responds to such requests. This document should be read in conjunction with other relevant legal materials, including federal and state statutes, and does not constitute any form of legal advice. Any party seeking to rely upon or interpret these policies should consult with their own legal counsel in order to ensure compliance with all pertinent requirements and limitations.