Handling Noise Complaints
It's not fun to deal with noisy neighbors, but there are effective methods to do it. Here are some ways to deal with noisy tenants.
Noisy tenants can hurt the quality of your unit's rentability and their neighbors quality of life. It can be difficult to address both the complainer and the offender. However, it is not impossible.
Here are some tips for dealing with noisy tenants and those who report them.
Refer To Your Rules And Regulations
Is there a noise policy in your lease? You may need to amend your leases if you don't have one. Clear expectations regarding noise levels and quiet hours will help to resolve complaints quickly.
Verify The Noise Complaint
Which party reported the noise complaint? A neighbor or a tenant? Both parties must be respectful. However, if the noise complaint is from a tenant, it's important to record the complaint meticulously and your response. Keep records of the noisy tenant. No matter who is reporting the noise, it should be heard by both parties.
Consider How Serious The Noise Problem Really Is
You should determine if the noise is part of daily life (e.g. walking across the ground in tap shoes and dribbling a ball). Is it an occasional event, such as a graduation party? If the event was a one-off, you should discuss it with the parties involved and ask that neighbors be notified of the plans.
Talk To Both Sides (Separately)
Tell the noisy tenant about your complaint. Then, share your plan of action. This could be a warning.
Let the complaining party know that you have spoken with the neighbor about the problem after the conversation.
Pay Attention To The Situation
If you receive complaints about the same noisy tenant, and if your lease has a quiet hours clause, inform the tenant that they violate the agreement and will be subject to penalties. These penalties could include monetary fines or eviction, depending on how you phrased the clause and according to state and local laws.
It might also be useful to have a quit or cure notice. This notice instructs tenants who break the rules to change their behavior by a specific date or face eviction.
If excessive noise continues, you may have to evict the tenant. This is especially true if it is affecting the quality of your tenants' lives. It's better to get rid of one bad tenant than to lose several good tenants. This could also tarnish your good reputation as a landlord.
Here Are Some Best Practices To Address Noise Complaints
Act Quickly:
You might be able to see the noise in real-time and help assess the situation. Your responsiveness shows that you care about the comfort of everyone.
Be Empathetic:
Make sure that neighbors and tenants who are complaining feel heard. You'll keep them informed that you will update them as you resolve the problem.
Offer Options:
If necessary, you can offer alternate (or interim) solutions to lessen the disturbance. For example, turning on a fan or running a white noise maker or moving furniture to restful areas further away from the noise.
Point To The Signed Lease:
Let your details in your noise clause shine light on the steps to resolution, and the final decision in this matter is up to the tenant. The clause exists for a reason. If the noisy tenant signs the lease, then the consequences are obvious.
Make Sure To Update The Unit:
A little bit of handiwork can often fix the problem if the building is the cause. You can sand or lubricate any squeaky floorboards and oil rusty hinges. Install soft-close or slow-close hinges to stop slamming. Seal or update windows. Insulate.
Be Careful When Choosing Renters:
You should be alert for any noise complaints against potential renters when you run background checks.
It is not a good idea to ignore both sides when it comes to a noise problem. It is not a good idea to tell tenants to agree with one another. You can't know if one will escalate the situation. Tenants look up to you to manage the property. So resolve noise problems quickly and decisively. Your good tenants will stay longer if this is done.