General Terms Of Service
We understand it’s tempting to skim over these General Terms of Service, but they’re essential for clarifying what we’ll provide to you, as well as what we require from you in return.
These Terms of Service reflect how Nexus operates, the legal requirements we follow, and the values we’ve always believed in. They outline our relationship with you as you engage with our services. For instance, these terms cover:
What you can expect from us – how we provide and improve our services
What we expect from you – guidelines for responsibly using our services
Content on our platform – intellectual property rights associated with any content found in our services, whether it belongs to you, nexus™, or others
Resolving issues or disagreements – the legal rights you have and what happens if someone violates these terms
Your access to or use of our services (whether you’re signed in or not) indicates that you agree to these Terms of Service. In addition to these terms, we also have a Privacy Policy that we encourage you to review, as it explains how you can update, manage, export, and delete your personal information.
Terms
Service Provider
Nexus services are provided by, and you are entering into a contract with:
Nexus Real Estate Group LLC
Organized under the laws of Massachusetts, USA and operating under the laws of USA
205 River St,
Haverhill, MA 01832
USA
What You Can Expect From Us:
Comprehensive Access to a Wide Range of Services and Features
We deliver an extensive array of services, all governed by these terms, which include but are not limited to:
Applications and Websites: Digital tools and platforms you can access through web browsers or downloadable apps, tailored to meet your needs.
Platforms: Comprehensive ecosystems that allow you to connect, collaborate, and engage across various devices and interfaces.
Integrated Services: Tools and features that work cohesively to enhance your experience, including cloud-based solutions and cross-platform functionality.
Devices: Hardware products designed to operate seamlessly with our services, offering intuitive and efficient performance.
Many of these services also include interactive elements and streaming content, enabling you to watch, listen, or engage in real-time.
Enhance, Innovate, and Evolve Our Services:
We are continually working to develop new technologies, improve existing features, and refine our services to provide a better experience for you. For instance, we leverage advanced tools such as artificial intelligence and machine learning to offer capabilities like real-time language translation and enhanced detection of spam and malicious software.
As part of this ongoing effort, we may introduce or retire certain features and functionalities, adjust the limits or scope of our services, or launch entirely new offerings while discontinuing older ones. If a service includes software—whether preloaded or available for download—it may update automatically on your device to include the latest features or improvements. Some services also give you the option to manage or customize your automatic update preferences.
If significant changes are made that could negatively affect your ability to use our services, or if we decide to discontinue a service, we will provide reasonable advance notice. Exceptions to this include urgent circumstances such as preventing misuse, complying with legal obligations, or addressing security and performance concerns.
Our Expectations from You
Adherence to Terms and Policies
Your access to and use of our services is contingent upon compliance with:
These Terms: Ensuring your activities align with the agreements outlined here.
Service-Specific Additional Terms: Some services may have extra requirements, such as age restrictions or guidelines for specific features.
You also agree to abide by our Privacy Policy, which governs how we collect, use, and protect your personal information. Additionally, we provide resources like the Copyright Help Center, Safety Center, Transparency Center, and technology guidelines to address questions and set clear expectations for using our services.
In some cases, our services may include specific instructions or warnings, such as pop-ups or dialog boxes, to inform you of important updates or required actions.
Even though we grant you permission to use our services, we retain all intellectual property rights associated with them.
Promoting a Respectful Environment
We are committed to fostering a safe and respectful space for all users. To maintain this environment, we require you to follow these key principles:
Comply with All Applicable Laws: Including laws related to export control, sanctions, and human trafficking.
Respect Others' Rights: This includes privacy, intellectual property, and other legal protections.
Avoid Harmful Behavior: You must not abuse, harm, or threaten others or yourself. Examples of prohibited behavior include fraud, defamation, bullying, harassment, stalking, or impersonation.
For additional guidance on acceptable conduct, refer to our service-specific terms and policies. Many of our services also provide tools to report abuse. If action is taken based on a report, we follow the procedures outlined in the "Taking Action in Case of Problems" section.
Responsible Use of Our Services
Our services are designed to maintain a secure and open internet for everyone. However, some activities are strictly prohibited to prevent misuse or harm:
Do Not Interfere with Our Services: Examples include:
Introducing malware or other harmful software.
Spamming, hacking, or bypassing our security measures.
Engaging in adversarial prompting, jailbreaks, or prompt injection, except as part of approved testing programs.
Avoid Fraudulent or Deceptive Activities: Such as:
Phishing or creating fake accounts or reviews.
Misleading others into thinking AI-generated content is human-created.
Misrepresenting the origin of services or content.
Respect Legal Rights: Avoid activities that violate privacy or intellectual property laws.
Do Not Reverse Engineer Our Technology: Extracting proprietary information from our services, such as machine learning models, is prohibited unless explicitly permitted by law.
Follow Web Crawling Guidelines: For example, adhere to robots.txt files that set limits on automated access to content.
Do Not Use Our Content for AI Training: Unless specifically authorized, you may not use our content to develop machine learning models.
Be Transparent About Your Identity: Do not hide or misrepresent your identity to violate these terms.
If you encourage others to violate these terms or engage in prohibited activities, it will also be considered a breach of these guidelines.
Your Content and Our Permissions
Some services enable you to upload, share, or store your own content. You are not obligated to provide content, but if you do, you must ensure:
You have the necessary rights to share or use the content.
The content complies with applicable laws and our policies.
Intellectual Property Rights
Your content remains your property, meaning you retain all intellectual property rights you hold over it. For example:
Creative works like reviews or original media are your intellectual property.
Sharing others' content requires proper permission from the rights holder.
Granting Us Permission
To operate and improve our services, we need your permission to use content protected by intellectual property laws. This permission is granted through a license you provide when you use our services.
What’s Covered
Content protected by intellectual property rights, such as photos, videos, or text you upload.
What’s Not Covered
Publicly available factual information, like business address corrections.
Feedback or suggestions for improving our services.
Scope of the License
This license is:
Worldwide: Valid in any location.
Non-exclusive: You can license the same content to others.
Royalty-Free: No monetary fees are associated with this license.
Rights Granted Under This License
Hosting and Distribution: Storing and making your content accessible across our systems.
Public Display: If you share content publicly, we may display or perform it for others.
Modifications: We may reformat or translate your content to enhance functionality.
Sublicensing: We may allow:
Other users to access your shared content (e.g., sharing photos).
Contractors to use content for purposes aligned with these terms.
Purpose of This License
This license allows us to:
Operate and Improve Services: For example, to:
Detect spam or malware.
Suggest organizational tools.
Provide personalized recommendations and ads (which you can adjust in Ads Settings).
Promote Services: For example, quoting public reviews or displaying app screenshots to highlight features.
Develop New Technologies: Consistent with these terms, we use your content to improve and innovate.
Duration of the License
This license remains in effect as long as your content is protected by intellectual property rights.
If you remove content from our services, we will stop making it publicly accessible within a reasonable timeframe, except in the following cases:
Shared Content: If others have copied or shared your content, it may still appear in their accounts.
External Availability: Content shared through other platforms may still appear in search engine results.
Age Requirements and Parental Responsibilities
Eligibility to Use Our Services
To ensure a safe and appropriate experience for all users, we enforce specific age restrictions for account management and service access.
If you are under the minimum age required to independently manage an account on our platform, you must obtain verifiable consent from a parent or legal guardian before using our services.
We require that your parent or legal guardian carefully review and agree to these terms with you to ensure a full understanding of your rights and responsibilities while using our platform.
Parental and Guardian Responsibilities
If you are a parent or legal guardian granting permission for a minor to use our services, the following conditions apply:
You accept full responsibility for your child’s activity on our platform, including their interactions, content shared, and compliance with our guidelines.
You acknowledge that certain features, content, or services may not be suitable for minors and should be monitored accordingly.
It is your responsibility to review and configure any available parental controls or supervision settings we provide to help manage your child’s experience.
Additional Age Restrictions
Some of our services, products, or features may have higher age requirements or specific restrictions based on the nature of the content, data protection laws, or safety considerations. These additional requirements are outlined in the service-specific terms and policies for each feature.
In cases where we identify misuse or misrepresentation of age, we reserve the right to suspend or restrict access to ensure compliance with our policies and legal requirements.
If you believe a minor is using our services without appropriate consent, we encourage you to report the account for review so we can take necessary action.
Using Nexus Services
Your Nexus Account
If you meet our age and eligibility requirements, you can create a Nexus Account to access and personalize our services. Some of our features require an active Nexus Account to function— for example, using our communication tools, collaboration platforms, or data management services may require an account to securely store and process your information.
As the account holder, you are fully responsible for all activities conducted through your Nexus Account. This includes:
Maintaining account security by using strong passwords and enabling multi-factor authentication where available.
Regularly reviewing your security settings and taking proactive steps to protect your information. We encourage users to conduct routine security checks to prevent unauthorized access or misuse.
Using Nexus Services on Behalf of an Organization or Business
Many companies, educational institutions, non-profit organizations, and enterprises utilize Nexus services for enhanced productivity and collaboration. If you are accessing Nexus services as part of an organization, the following conditions apply:
An authorized representative of your organization must agree to these terms on behalf of the entity.
Your organization’s administrator may assign you a Nexus Account and may implement specific policies regarding how you use Nexus services.
Administrators may have the ability to:
Monitor, access, modify, or restrict your account usage based on internal policies.
Enforce additional security measures to protect organizational data.
By using Nexus services on behalf of an organization, you agree to comply with any additional rules or restrictions set by your administrator.
Service-Related Communications
To effectively provide our services, we may send you important service-related messages, such as:
Account updates
Security alerts
Policy changes
Product or feature announcements
For details on how we handle communication and your data privacy, please refer to our Privacy Policy.
Providing Feedback to Nexus
We value user feedback and welcome suggestions for improving our services. If you choose to share feedback, ideas, or recommendations, you acknowledge that:
Nexus may use your feedback to enhance or modify our services.
We have no obligation to provide compensation or credit for any feedback submitted.
Your feedback does not grant you any ownership or rights over future updates or features.
By using Nexus services, you agree to these terms and acknowledge your responsibilities in maintaining a secure and responsible user experience.
Content in Nexus Services
Your Content
Some Nexus services allow you to create, upload, or share original content, such as written reviews, multimedia files, or other forms of user-generated material. We do not claim ownership over the content you create and upload to our platform.
Depending on the service, you may have the option to make your content publicly available—for example:
Posting a review about a product or service.
Sharing a blog post or an article you authored.
Uploading media or creative works.
To better understand how your content is utilized across our platform, refer to the "Permission to Use Your Content" section, which outlines your rights and how Nexus interacts with your shared material.
If you wish to remove content, visit the "Removing Your Content" section for details on how and why certain user-generated content may be taken down.
If you believe someone is infringing on your intellectual property rights, you can file an infringement notice with us. We take violations seriously and may take actions such as removing infringing content or suspending accounts of repeat offenders in accordance with our copyright and intellectual property protection policies.
Nexus Content
Certain Nexus services include proprietary content created or owned by Nexus—for example:
Graphics, visual assets, and illustrations in our mapping or navigation services.
In-house data, insights, and informational guides.
Platform-generated reports or summaries based on system algorithms.
While we allow users to interact with and utilize Nexus-owned content within the scope of these terms, we retain full intellectual property rights over our materials.
You may not:
Modify, obscure, or remove Nexus branding, logos, or legal notices.
Use Nexus trademarks, branding, or copyrighted material without explicit permission.
For branding or logo usage requests, please refer to our Nexus Brand Permissions Guidelines.
Third-Party Content
Some Nexus services provide access to content owned by third parties, such as:
A business owner’s profile or description of their services.
News articles or reports from external publishers.
User-generated content submitted by other individuals.
You must not use third-party content without permission from the respective owner, unless otherwise permitted by applicable laws.
Additionally, any views, opinions, or statements expressed in third-party content belong to their respective authors and do not necessarily represent the views or policies of Nexus.
By using our services, you acknowledge and respect the ownership rights of all content—whether it belongs to you, Nexus, or a third party.
Software in Nexus Services
Some Nexus services include preloaded or downloadable software that is necessary for the functionality of our platform. When you use our services, we grant you permission to access and use this software as part of your experience.
License Terms
When we provide you with software as part of our services, you receive a limited license to use it under the following conditions:
Worldwide – This license is valid and applicable anywhere in the world.
Non-Exclusive – We retain the right to license the software to other users and organizations.
Royalty-Free – There are no additional fees or monetary costs associated with this license.
Personal Use – The license is granted only to you and does not extend to others.
Non-Assignable – You cannot transfer, assign, or sublicense this license to another individual or entity.
Open Source Software
Some of our services may include software distributed under open-source licenses. When this is the case, we make these licenses available to you, and in some instances, specific provisions in the open-source license may override certain parts of these terms. Be sure to review those licenses to understand your rights and responsibilities regarding open-source software.
Restrictions on Use
To protect the integrity and functionality of Nexus services, you may not:
Copy, reproduce, or modify any part of our software.
Distribute, sell, or lease our software to third parties.
Reverse engineer, decompile, or attempt to extract the source code—unless permitted by law or specific open-source licensing terms.
By using Nexus software, you agree to comply with these terms and ensure that your use aligns with our policies and legal protections.
Resolving Issues and Disputes in Nexus Services
Warranty Disclaimer:
At Nexus, we strive to provide reliable, innovative, and valuable services that enhance your digital experience. While we continuously improve our offerings, it is important to note that, for legal purposes, we offer our services "as is", unless explicitly stated in service-specific terms.
The following disclaimer applies:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE PROVIDE OUR SERVICES "AS IS" AND MAKE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
For example, we do not guarantee that:
Our services will always function without interruptions or errors.
The content and features will be completely accurate, reliable, or suitable for your specific needs.
DO NOT RELY ON NEXUS SERVICES FOR MEDICAL, LEGAL, FINANCIAL, OR OTHER PROFESSIONAL ADVICE. Any content related to these topics is for informational purposes only and should not be considered a substitute for advice from a qualified professional.
Liability Limitations:
For All Users
We strive to ensure a balanced approach to liability in the event of disputes or service issues. However, our responsibility is limited as allowed by applicable law. These terms do not limit liability for cases of gross negligence or willful misconduct.
To the extent permitted by law:
Nexus is only liable for breaches of these terms or applicable service-specific terms.
Nexus is not liable for:
Loss of profits, revenues, business opportunities, goodwill, or anticipated savings.
Indirect or consequential damages, including data loss.
Punitive damages.
If a dispute arises, Nexus' total liability is limited to the greater of:
$200, or
The total fees paid by you for the relevant service in the 12 months prior to the dispute.
For Business Users and Organizations
If you are using Nexus services on behalf of a business or organization, additional legal responsibilities apply:
Indemnification: To the maximum extent allowed by law, you agree to indemnify and defend Nexus (including its executives, employees, and contractors) against any third-party legal claims, penalties, or lawsuits that result from:
Unlawful or unauthorized use of our services.
Violations of these terms or service-specific policies.
Any legal disputes or regulatory actions taken due to your misuse of Nexus services.
Exceptions for Legal Immunity: If you are legally exempt from liability under applicable laws (e.g., certain governmental or international organizations), then those exemptions remain in effect and are not overridden by these terms.
Taking Action in Case of Violations or Issues
Before we take any action against your account, we will make reasonable efforts to notify you, provide an explanation, and offer an opportunity to address the issue, unless doing so would:
Put another user, third party, or Nexus at risk.
Violate a law, court order, or regulatory requirement.
Compromise an investigation into security, abuse, or legal concerns.
Affect the operation, security, or integrity of our services.
Removing Your Content
We reserve the right to remove content from our platform if it:
Violates these terms, service-specific terms, or policies.
Breaks any applicable laws or regulations.
Poses harm to Nexus, other users, or third parties.
Examples of content that may be removed include, but are not limited to:
Illegal content (e.g., child exploitation, human trafficking, harassment, or terrorism-related material).
Copyright-infringing material that violates intellectual property laws.
Content that spreads false or misleading information with harmful intent.
Suspending or Terminating Access to Nexus Services
Without limiting any of our legal rights, Nexus may suspend or terminate your access to our services, or even delete your Nexus account if:
You materially or repeatedly violate these terms, service-specific policies, or our community guidelines.
We are legally required to take action due to a court order or regulatory enforcement.
Your conduct causes harm or liability to other users, third parties, or Nexus—for example, through activities like:
Hacking, phishing, or unauthorized access to services.
Harassment, defamation, or spamming.
Impersonation or spreading deceptive information.
Exploiting or scraping content that does not belong to you.
If your account is suspended or terminated, you have the right to appeal if you believe the action was taken in error. For further information, please review our Account Suspension and Appeals Policy in our Help Center.
You are always free to stop using our services at any time. If you choose to leave, we would appreciate any feedback on your experience to help us improve our platform.
Resolving Disputes, Governing Law, and Jurisdiction
If a dispute arises, the laws governing your case will depend on your location. However, in most cases:
Nexus services are governed by the laws of Essex County, Massachusetts, USA, regardless of conflicts in legal principles.
Any disputes related to these terms will be resolved exclusively in the courts of Essex County, Massachusetts, USA.
You and Nexus agree to submit to personal jurisdiction in these courts.
For any legal concerns or disputes, please refer to our Contact & Legal Support Page for further guidance.
About These Terms
At Nexus, we believe in transparency and fairness. By law, you have certain rights that cannot be restricted by any contractual agreement, including these Terms of Service. Nothing in these terms is intended to limit or override those rights.
These terms define the relationship between you and Nexus but do not create legal rights for third parties or organizations, even if they benefit from your use of our services.
Understanding These Terms
We aim to make these terms clear and easy to understand, which is why we include examples from our services. However, not all features or services mentioned may be available in every country or region.
If there is any conflict between these terms and service-specific additional terms, the additional terms will take precedence for that particular service.
If any part of these terms is found to be invalid or unenforceable, the remaining terms will remain in effect.
Failure to Enforce Terms Immediately
If you violate these terms or service-specific terms and we do not take immediate action, that does not mean we are waiving our rights to enforce these terms in the future. We reserve the right to take action when necessary to protect our services, users, and legal interests.
Updates to These Terms
We may update or modify these terms for various reasons, including:
Changes to our services or business operations – for example, introducing new features, services, pricing models, or technologies, or removing outdated services.
Legal, regulatory, or security updates – to comply with new laws, ensure security, or prevent abuse.
Addressing risks or harmful activity – to protect users and maintain service integrity.
Notifying You About Changes
If we make material updates to these terms or service-specific policies, we will provide:
Advance notice, where reasonably possible.
An opportunity to review the changes before they take effect.
However, we may not provide advance notice in situations where:
We are launching a new service or feature.
Immediate action is required to prevent abuse, security risks, or comply with legal requirements.
If you do not agree with the updated terms, you have the right to:
Stop using our services and remove your content.
Close your Nexus account, which will end your relationship with us.
If you close your account but later access Nexus services without an account, your use will be governed by the most current version of these terms.
For further questions or concerns, please refer to our Help Center or Contact Support for assistance.
Definitions
Other Terms and Policies That May Apply to You
In addition to these Terms of Service, your use of Nexus services may be subject to additional policies and agreements depending on the features, services, or regions you interact with. Below are some of the key policies and agreements that may apply to you:
Real Estate Terms:
Community Guidelines
Legal Disclosures: The Legal Disclosures outline important legal information, disclaimers, and compliance obligations regarding the use of Nexus Real Estate Group LLC's services, including liability limitations, regulatory adherence, consumer rights, and applicable laws governing transactions and communications.
Nick Nahid Disclosure:
Services Utilizing Nexus Real Estate Group Terms of Service & Associated Additional Terms and Policies
The following services provided by Nexus Real Estate Group are governed by our Terms of Service. Additionally, each service may have specific terms and policies that apply, which are listed alongside the service. Together, these Terms of Service, additional terms, and policies define our relationship and mutual expectations while you utilize these services.
Brokerage & Agent Referral Network
Agent Referral Network Additional Terms of Service
By continuing to access or use the Service, you acknowledge that you have had the opportunity to read, review, and understand each drop-down heading, and that you accept and agree to these Terms and Conditions in their entirety—even if you have not individually expanded each drop-down section.