It doesn't matter if your tenant prefers to communicate via phone, in person, or text message. The bottom line is that the landlord's business model is based on building relationships. In order to create a long-lasting business relationship, it is essential to establish and maintain a professional yet friendly rapport with your tenants.

Here are some ways to ensure positive interactions with your tenants:

1. Start off on the right foot: From the very beginning, it is important to build a professional yet friendly relationship with your tenants. Make them feel at home and provide them with all the necessary information to begin their tenancy. This includes your contact information, details about expectations, important dates, and the locations of nearby amenities such as grocery stores, schools, and bus stops. Additionally, make sure they know where to find emergency shutoff valves for gas and water in case of an emergency.

2. Document everything: This will help you keep track of payments and requests from your tenants and aid in budgeting. Additionally, keep a record of all communications and receipts. This will be helpful if a tenant has questions or wants to follow up on a charge.

3. Communicate about repairs early and often: It can be frustrating for tenants to not know when their refrigerator will be replaced or when someone will come to fix the shower door. Whether it is a significant repair or a small issue, let your tenants know you have received their request and keep them updated throughout the process to manage their expectations.

4. Maintain your professionalism: If a dispute arises and emotions run high, take a break. It is important to remain professional and level-headed at all times.