Rental User & Software Terms of Service
When you use our products and services, you’re agreeing to our terms, so please take a few minutes to read over this Agreement carefully. The Agreement contains important information regarding your legal rights, remedies, and obligations.
1. Introduction:
Welcome to Nexus Real Estate Group LLC, a comprehensive software platform designed for the real estate community, including property owners, licensed professionals, maintenance coordinators, and tenants. While we offer a wide array of services to enhance the management of leasing and property activities, please note that we are not a property management firm, except in the states of New Hampshire and Massachusetts. We do not provide property management advice or engage in licensed property management activities outside these states. Please be aware that these terms are subject to change.
1.1 Purpose
One of our missions at Nexus Real Estate Group LLC is to serve as a software platform that enables property owners to efficiently manage their leasing and property management activities. Our services aim to streamline processes and facilitate connections among property owners, licensed professionals, maintenance coordinators, and tenants through our innovative website.
1.2 Scope And Intent
When you use Nexus Real Estate Group LLC’s services, you are entering into a legal agreement with us. By registering on our platform or using our services, you agree to comply with all the terms outlined in this Agreement, as well as our Privacy Policy, which explains how we collect, use, share, and store your personal information.
You agree that by registering on Nexus Real Estate Group LLC or by using our websites, content, or any information provided as part of the Nexus Real Estate Group LLC services (collectively referred to as “Nexus Real Estate Group LLC” or the “Services”), you are entering into a legally binding agreement with Nexus Real Estate Group LLC, located at 205 River St, 2nd Floor, Haverhill, MA 01832 (“we,” “us,” “our,” and “Nexus Real Estate Group LLC”). This agreement consists of the Nexus Real Estate Group LLC Terms of Use Agreement and the Nexus Real Estate Group LLC Privacy Policy, which is hereby incorporated by reference (collectively referred to as the “Agreement”).
Whether you are a registered user on nexus.realestate (“User”) or an unregistered user (“Visitor”), you are bound by this Agreement. If you are using Nexus Real Estate Group LLC on behalf of a company or other legal entity, you are individually bound by this Agreement even if your company has a separate agreement with us. If you do not agree with this Agreement, do not click “Sign Up,” “Register,” or “Save,” and do not access, view, download, or otherwise use any Nexus Real Estate Group LLC webpage, content, information, or services. By clicking “Sign Up” or a similar option, or by using any of our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms and conditions of this Agreement.
2. Your Obligations:
As a user of the Nexus Real Estate Group LLC platform, you have several important obligations to ensure a safe, fair, and compliant experience for all users. By using our Services, you agree to adhere to the following responsibilities stated in all the terms and conditions.
2.1 Applicable Laws And This Agreement
You must comply with all applicable laws and this Agreement, as may be amended from time to time with or without advance notice, and the policies and processes explained in the following sections and related web pages:
Nexus Real Estate Group LLC’s False Account & Listing Policy: Outlines the requirements for creating and maintaining accurate and authentic accounts and listings to ensure integrity and reliability of information.
Nexus Real Estate Group LLC’s Privacy Policy: Details how we collect, use, share, and store your personal information, ensuring privacy and responsible data handling. Available at Privacy Policy.
Nexus Real Estate Group LLC’s Terms And Conditions: Governs your use of our Services, outlining your rights and obligations as a user.
Nexus Real Estate Group LLC’s Copyright Policy: Explains our commitment to respecting intellectual property rights and provides procedures for reporting copyright infringement.
Fair Housing Act (“FHA”): Prohibits discrimination in housing-related transactions based on race, color, religion, sex, handicap, familial status, or national origin.
Fair Credit Reporting Act (“FCRA”): Promotes accuracy, fairness, and privacy of information in consumer reporting agency files.
2.2 License And Warranty For Your Submissions To Nexus Real Estate Group LLC
You still own the content and information you provide, but you grant us a broad license to use it.
Ownership: As between you and Nexus Real Estate Group LLC, you retain ownership of all content and information you provide. You may request its deletion at any time, unless it has been shared with others who have not deleted it, or it has been copied or stored by other users.
License Grant: By providing content or information to Nexus Real Estate Group LLC, you grant us a nonexclusive, irrevocable, worldwide, perpetual, unlimited, assignable, sublicensable, fully paid-up, and royalty-free right to copy, prepare derivative works of, improve, distribute, publish, remove, retain, add, process, analyze, use, and commercialize, in any way now known or in the future discovered, any information you provide, without any further consent, notice, or compensation to you or to any third parties.
Privacy Respect: We will respect the choices you make about who gets to see your information and content. Pursuant to this license, Nexus Real Estate Group LLC may grant other users or visitors access and share rights to your content in accordance with this Agreement and your settings.
Right To Submit: You promise to only provide information and content that you have the right to share. This includes ensuring that any content you submit does not violate any law, contractual restrictions, or third-party rights.
Truthfulness: You promise that your Nexus Real Estate Group LLC profile is truthful, accurate, and current.
Risk Of Submission: Any content or information you submit to us is at your own risk of loss. By providing content or information, you represent and warrant that you are entitled to submit it and that it is not in violation of any legal or contractual obligations.
2.3 Service Eligibility
To use the Services provided by Nexus Real Estate Group LLC, you must meet specific eligibility criteria and make certain representations and warranties. By agreeing to these terms, you confirm that you:
Are at least the “Minimum Age” of 18 years.
Are not restricted from using the Services under any applicable laws or by any other agreement.
Are not a competitor of Nexus Real Estate Group LLC and are not using the Services for competitive purposes.
Will maintain only one Nexus Real Estate Group LLC account at a time.
Will use your real name and provide accurate, truthful, and current information.
Have the authority to enter into this Agreement.
Will not violate any rights of Nexus Real Estate Group LLC or any third party.
Have the necessary equipment, software, and internet access to use the Services.
2.4 Your Account
Your Nexus Real Estate Group LLC account is a valuable asset that you must protect. By creating and using your account, you agree to:
Keep your password secure and confidential.
Not share your account or use anyone else’s account.
Not sell, trade, or transfer your account to another party.
Ensure any content or information you license to us remains subject to Nexus Real Estate Group LLC’s ownership of the profile itself.
Remain responsible for all actions taken through your account.
Contact us at legal@nexus.realestate with the subject line “Close Account” if you wish to terminate your account.
2.5 Indemnification
You agree to indemnify, defend, and hold harmless Nexus Real Estate Group LLC, its affiliates, and their respective officers, directors, employees, and agents from any and all claims, damages, losses, costs, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to:
Your failure to comply with this Agreement.
Any content you submit to the Services.
Activities in which you engage on or through Nexus Real Estate Group LLC.
This indemnification obligation survives the termination of this Agreement.
2.6 Payment
By using Nexus Real Estate Group LLC’s Services, you agree to fulfill your payment obligations:
Payment Process: Payments are executed online using Stripe. By using our payment features, you agree to the Stripe Connected Account Agreement.
Failed Payments: If a payment fails, the payee may seek payment from you through other means.
Purchases And Subscriptions: Fees may apply for certain services, and failure to pay may result in termination of those services.
Taxes And Fees: All applicable fees and taxes are your responsibility.
Refunds: We do not guarantee refunds. Please contact legal@nexus.realestate for more information.
Invoice Requests: You may request a printed invoice by contacting legal@nexus.realestate.
Payment Information And Security: By providing payment information, you authorize us to use it to process payments.
Disputes And Reversals: If a reversal or chargeback occurs, you authorize us or our third-party payment providers to debit funds from your account.
Credit/Debit Card Fees: A 3% processing fee may apply to card payments.
2.7 Notify Us Of Acts Contrary To The Agreement
If you believe you must act contrary to this Agreement due to a mandatory law, you agree to notify us in writing with a detailed explanation at least 30 days before taking such action. We may, at our sole discretion, offer an alternative remedy.
2.8 Notifications And Messages
You agree to receive important communications from us. It is your responsibility to review and update your contact details:
Communication Methods: We may provide notices via banners, email, SMS, or phone calls.
Consent To Communications: By providing your contact information, you consent to receive communications, including autodialed or prerecorded calls, at any time.
Opt-Out: You must keep your information accurate to continue receiving critical notifications.
2.9 Nexus Real Estate Group LLC Applications
This Agreement applies to any Nexus Real Estate Group LLC mobile applications:
Information Sharing: By using our applications, you consent to sharing data about your device, carrier, and location.
Data Importation: You represent that you have authority to share any Nexus Real Estate Group LLC data you import.
Responsibility For Charges: You are responsible for mobile data charges.
Updating Account Information: If you change or deactivate your mobile account, update your Nexus Real Estate Group LLC info promptly.
2.10 User-To-User Communication And Sharing (Updates, Property Listings, Etc.)
When you share information on Nexus Real Estate Group LLC, others may view, copy, and use it. This includes property listings posted through Nexus Real Estate Group LLC Marketing Syndication to third-party sites. If confidentiality is a concern, do not share information you wish to keep private.
2.11 Privacy
By using Nexus Real Estate Group LLC, you consent to our data collection, use, and disclosure as described in our Privacy Policy. You acknowledge that:
Certain statements, data, or content may reveal personal information.
Submission of personal information is voluntary.
Nexus Real Estate Group LLC will process and use this information in accordance with the Privacy Policy.
2.12 Contributions To Nexus Real Estate Group LLC
When you provide feedback or suggestions:
No Confidential Information: Do not submit proprietary or confidential materials.
No Obligation Of Confidentiality: We may use or disclose your feedback without any obligation.
No Compensation: You receive no compensation for your submissions.
License To Exploit Contributions: You grant us a non-exclusive, worldwide, perpetual, royalty-free license to use, modify, distribute, and exploit your contributions.
3. Your Rights:
If you comply with this Agreement, we grant you a limited, revocable, non-exclusive, non-assignable, non-sublicensable license to access and use the Services:
Permitted Access: You may use Nexus Real Estate Group LLC as intended and allowed by the settings of our Services.
Reservation Of Rights: All rights not expressly granted are reserved by Nexus Real Estate Group LLC. Any unauthorized use may result in suspension or termination of your access.
4. Our Rights & Obligations
4.1 Services Availability
We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice. We do not guarantee that your content will remain available and may remove any content that violates this Agreement.
4.2 Third Party Content, Sites, And Developers
You may encounter content from other users or third parties that may be inaccurate or offensive. Nexus Real Estate Group LLC generally does not review such content and is not responsible for it. We may also provide links to third-party sites, and your use of those sites is at your own risk.
4.3 Disclosure Of User Information
We may access, preserve, and disclose your information as required by law or if we believe in good faith that such action is necessary to:
Comply with legal processes.
Enforce this Agreement.
Respond to claims about rights of third parties.
Protect the rights, property, or personal safety of Nexus Real Estate Group LLC or its users.
4.4 Connections And Interactions With Other Users
We may limit the number of connections you have or prohibit you from contacting certain users. If we find your conduct is harmful, we may restrict, suspend, or terminate your account.
4.5 Intellectual Property Notices
Nexus Real Estate Group LLC retains all rights to its intellectual property, including its trademarks and logos. Other trademarks appearing on the Services belong to their respective owners.
5. Disclaimer:
5.1 Use Of The Nexus Real Estate Group LLC Platform Is Entirely At Your Own Risk
The Services are provided “as is,” without warranties of any kind. We do not guarantee uninterrupted or error-free operations, the accuracy of any content, or the quality or reliability of professional services provided by third parties.
5.2 Additional Disclaimer
We disclaim any liability for the actions or quality of services provided by third-party service providers, including licensed professionals or maintenance coordinators. Nothing in our platform constitutes legal or financial advice. All decisions you make are at your own risk.
6. Limitation Of Liability:
6.1 No Liability
Nexus Real Estate Group LLC (including its affiliates, agents, and employees) will not be liable for any damages related to your use of or inability to use the Services, including direct, indirect, incidental, consequential, special, or punitive damages, even if advised of their possibility. In jurisdictions that do not allow certain liability exclusions, our liability is limited to the smallest extent possible.
6.2 Release Of Liability
You expressly release Nexus Real Estate Group LLC from any and all liability, claims, or damages related to disputes with other users or third-party service providers. By accepting this Agreement, you also waive the provisions of any law (including Section 1542 of the California Civil Code or analogous law in another jurisdiction) that limits general releases.
7. Termination:
7.1 Mutual Rights Of Termination
Both you and Nexus Real Estate Group LLC may terminate this Agreement at any time, for any reason or no reason, by providing notice to the other party. Once terminated, you lose the right to access or use the Services.
7.2 Misuse Of The Services
Nexus Real Estate Group LLC may limit, suspend, or close your account if you violate this Agreement, create false listings, post inaccurate information, or otherwise misuse the Services. We may also terminate repeat infringers under applicable copyright laws.
7.3 Effect Of Termination
Termination revokes your right to use Nexus Real Estate Group LLC. Certain provisions of this Agreement, such as indemnification and limitation of liability, will survive termination.
8. Dispute Resolution:
8.1 Law And Forum For Legal Disputes
This Agreement is governed by the laws of the State of Massachusetts, without regard to conflict of law provisions. Any claims arising out of this Agreement or your use of the Services must be filed in the state or federal courts located in Essex, Massachusetts. However, Nexus Real Estate Group LLC may seek injunctive relief in any jurisdiction if necessary.
8.2 Arbitration Option
For claims under $10,000, either party may elect to resolve disputes through binding, non-appearance-based arbitration conducted by an agreed-upon ADR provider. The arbitrator’s decision is final and may be enforced in any court of competent jurisdiction.
9. General Terms:
9.1 Severability
If any part of this Agreement is found to be illegal or unenforceable, that part will be deemed modified or severed, and the rest of the Agreement will remain in full force.
9.2 Language
If you receive a version of this Agreement in a language other than English, the English version will control in the event of any conflicts.
9.3 Notices And Service Of Process
We may notify you through postings or emails. You may contact us at legal@nexus.realestate or via courier at Nexus Real Estate Group LLC, ATTN: 205 River St, 2nd Floor, Haverhill, MA 01832.
9.4 Entire Agreement
This Agreement supersedes all prior understandings and agreements. You may also be subject to additional terms if you use or purchase certain other services or third-party content.
9.5 Amendments To This Agreement
We may modify this Agreement at any time. If you do not agree with the changes, you may terminate your account under Section 7.
9.6 No Informal Waivers, Agreements, Or Representations
Our failure to act with respect to any breach does not waive our right to act with respect to future or similar breaches.
9.7 No Injunctive Relief
You waive your right to seek injunctive or equitable relief against Nexus Real Estate Group LLC.
9.8 Assignment And Delegation
You may not assign or delegate this Agreement. We may assign or delegate any or all of our rights under this Agreement without notice.
9.9 Potential Other Rights And Obligations
Local laws outside the United States may grant additional rights or impose additional obligations. You are responsible for compliance with local law.
10. Nexus Real Estate Group LLC “Dos” And “Don’ts”:
10.1 Do Undertake The Following
Comply With All Applicable Laws: Including privacy laws, intellectual property laws, export control laws, tax laws, FHA, and FCRA.
Provide Accurate Information: Keep all account details truthful and current.
Review And Comply With Our Privacy Policy: Follow all guidelines for data protection.
Comply With Notices: Respect communications sent by Nexus Real Estate Group LLC.
Use Services Professionally: Maintain a level of professionalism.
Use Your Real Name: Represent your identity truthfully.
10.2 Don’t Undertake The Following
Act Dishonestly Or Unprofessionally: Avoid posting fraudulent or objectionable content.
Publish Inaccurate Information: Including sensitive personal or false details.
Create Multiple Or False Profiles: You should only maintain one genuine profile.
Harass Or Harm Others: Including sending unwelcome communications.
Violate FHA Or FCRA: Adhere to fair housing and fair credit regulations.
Use Unauthorized Methods: Such as scraping, botting, or deep-linking.
Infringe Intellectual Property Rights: Respect copyrights, trademarks, or patents.
Engage In Unauthorized Advertising Or Spamming.
Transmit Malicious Software.
Manipulate Or Interfere With Nexus Real Estate Group LLC’s Systems.
Misuse Nexus Real Estate Group LLC’s Branding.
Resell Information From Nexus Real Estate Group LLC.
11. Complaints Regarding Content Posted On Nexus Real Estate Group LLC:
If you believe content on Nexus Real Estate Group LLC infringes your intellectual property or violates legal rights, please review our Copyright Policy and Claims Regarding Content Policy for detailed instructions on how to file a complaint. We take such complaints seriously and will take appropriate actions when necessary.
12. Credit Report And Tenant Screening API:
12.1 Fair Credit Reporting Act (FCRA)
You have the right to receive a full disclosure of all information in your credit file from each credit reporting agency. The credit reports provided through Nexus Real Estate Group LLC are not intended to serve as your full disclosure. Under certain conditions—such as recent denial of credit, insurance, or employment—you may be entitled to a free copy of your credit report from a consumer reporting agency.
12.2 Disputing Credit Information
You may dispute inaccurate or incomplete information in your credit file. Accurate information cannot be changed. If you believe there is inaccurate or incomplete information in your credit file, you may dispute it directly with the credit reporting agency.
12.3 Credit Fraud Alerts:
You can place a Fraud Alert on your credit file with any of the three national consumer reporting agencies at no cost. This alert requires creditors to take additional steps to verify your identity before extending credit.
12.4 TransUnion Mandatory Terms For Screening Users
12.4.1 General Terms
Tenant Screening through Nexus Real Estate Group LLC relies on an integration with TransUnion® SmartMove®, a product of TransUnion Rental Screening Solutions (“TURSS”). By using Tenant Screening, you agree to SmartMove’s terms. You must authenticate your identity with Identifying Information (e.g., SSN, DOB). Neither TURSS nor Nexus Real Estate Group LLC is responsible for any decisions made by third parties based on your credit information.
12.4.2 Privacy Policy For Screening
Your personal information may be used and shared in accordance with the TransUnion Rental Screening Solutions Privacy Statement, available at SmartMove Privacy Policy.
12.4.3 Notices For Screening
All notices or inquiries related to TransUnion SmartMove should be directed to:
TransUnion Rental Screening Solutions
6430 S. Fiddler’s Green Circle, Suite 500
Greenwood Village, CO 80111
12.4.4 Applicable Law For Screening Services
These terms are governed by the laws of the State of Illinois and applicable federal laws, without regard to conflict of law principles. TURSS provides credit reports only on individuals with U.S. credit history. All disputes related to TURSS services must be resolved in courts located in the Northern District of Illinois, USA.
12.4.5 Screening For Owners, Agents, And Managers
Consumer Report Information: You may only access consumer credit information for permissible purposes as defined by the FCRA.
FCRA Penalties: Knowingly obtaining consumer report information under false pretenses may result in fines or imprisonment.
Recommendations: Nexus Real Estate Group LLC may provide Applicant/Tenant Reviews and recommendations, but the final decision to rent rests with you.
All Rental Decisions To Be Made By The User: Nexus Real Estate Group LLC is not liable for any rental decisions you make, regardless of whether they are based on Recommendations, Consumer Report Information, or other public records.
Adverse Action Factors: Score reason codes may be used to explain a credit score but cannot be the sole reason for adverse action under Reg. B.
Score Performance: Scoring algorithms are empirically derived and statistically sound; however, they do not guarantee any particular outcome in rental decisions.
Last Updated: February, 2025
By using Nexus Real Estate Group LLC’s platform and services, you acknowledge that you have read, understood, and agree to be bound by the Rental Software Terms of Service. If you do not agree, you should discontinue your use of the Services immediately.
If you have any questions or concerns, please contact:
Nexus Real Estate Group LLC
205 River St, 2nd Floor
Haverhill, MA 01832
Email: legal@nexus.realestate
These Rental Software Terms of Service constitute the entire agreement between you and Nexus Real Estate Group LLC regarding the Services and supersede all prior or contemporaneous agreements, understandings, or representations.