Maintenance Coordination

Spend shorter time on maintenance and longer time on the things that matter. We can assist you to enhance tenant satisfaction and defend your investment.

Spend Shorter Time On Maintenance With Us

With our maintenance coordination assistance, tenants can then submit maintenance requests by call or text on our dedicated channel. Our dedicated line screens and troubleshoots maintenance requests before assigning a contractor. You set the rules around the cost of repairs and are kept notified of every part of the process.

 

We Find Contractors For You

We’ll dispatch a validated service provider or we can send your own selected vendors

We'll Manage The Calls and requests

Never get called at night again. Our 24/7 operations center will manage any tenant calls and requests on your behalf. Emergencies will be managed quickly to protect your property.

Clarity Through The Whole Process

Our software records maintenance coordination in real-time. Through Our online portal and email announcements throughout the process. Always understand the situation of a maintenance request.

Results That Raise The Bar

When you choose our services, renters can then submit maintenance requests through call or text on a dedicated line. The dedicated line screens and troubleshoots maintenance requests before sending a contractor. Landlords set rules around the price of repairs and are kept informed every step of the way.

 

Save Time

Spend 80% less time coordinating maintenance

Keep Your Investments Protected

Never miss an emergency. Backed by a $1,000,000 insurance policy

Improve Tenant Happiness

With an average of a 4.7 out of 5-star rating for resident satisfaction.

 

How Our Maintenance Requests Process Works

 
 

  • Your tenant calls or messages us at the dedicated line we provide to them.

  • We catch emergencies with 100% accuracy by matching our experienced team with powerful software.

  • Our in-house team of maintenance experts troubleshoots with the tenant over the phone. We prevent an unnecessary dispatch of a contractor.

  • We dispatch a contractor if we can’t troubleshoot the issue. We can dispatch your preferred contractors or a Latchel contractor.

  • We will communicate with you if the cost for repairing is outside of your spend limit.

  • Our maintenance team will follow up at the completion of the contractor’s appointment to make sure everything got fixed. We follow up with both the tenant and the contractor.

We Use A Network of Vetted Contractors

We can dispatch a contractor from our Contractor Network or your preferred vendors. The contractors have been licensed, bonded, and insured according to local requirements. In addition, all of our contractors are vetted by our in-house team to ensure that they are of high quality.

 

National Coverage

Our service provider covers the entire USA with our contractor network. If you’re within 60 minutes of a metro area, we’ve got you covered.


On-Demand Network

Our on-demand process allows us to promptly source vetted contractors in emergency circumstances. Even if you have favored contractors, Our service providers Contractor Network can be your backup plan.


Competitive Pricing

We work with your regional mom-and-pop contractors to get competing pricing. Our contractor relationship team is composed of previous contractors, so we know great pricing from bad.

 

Contractor Network FAQ

  • Absolutely. We can call your preferred contractors/vendors first and then use our contractor network if yours are not available.

  • We use resident feedback to score the contractors’ completion. Our scorecard is based on quality, cost, and responsiveness.

We Deliver A Reliable And Consistent Experience

Rather than waking you up at midnight or disrupting your workday, your tenant calls our support team.

 

Accuracy

We take your tenant through an emergency diagnostic that catches emergency issues with 100% accuracy.

Cost Savings

We troubleshoot your tenant’s problem over the phone with our team of maintenance specialists. Our purpose is to conserve your money on additional contractor dispatches.

Dependable Dispatching

We dispatch contractors based on your preferences and can fully customize down to the individual property level. We can also dispatch a contractor if your preferred vendors are not available.

Common Questions

 

  • As a rule of thumb, anything that can cause property damage or is a tenant habitability issue. We’ve set our emergency protocols to meet legal requirements in all 50 states. See our specific emergency criteria below.

    • Leaks that can cause property damage. This includes roofing leaks, lawn/sprinkler leaks, toilet leaks and overflows, sink leaks, and HVAC leaks.

    • No functioning toilets in the house.

    • Sewage backups or sewage on-premises.

    • Water issues like no water, dirty water, or no hot water.

    • No heat in cold weather (under 45F; 55F if young children, elderly, or sick people are present)

    • No AC in hot weather (over 95F; 85F if young children, elderly, or sick people are present.)

    • Security and safety issues (broken windows, broken/open doors).

    • Cars blocked in by broken community gates.

    • Electrical outages (not caused by the power company) and loss of power to medical equipment.

    • Life threatening emergencies like gas leaks, carbon monoxide leaks, and fires are directed to 911.

  • You choose your budget limits and we enforce them. If any work will be over budget, we escalate to you (or someone else that you designate) to get approval.

  • A expert property manager or contractor troubleshoots and dispatches your work. Everyone on the troubleshooting team has at least 2 years experience in property management and maintenance. Many of the team come from a comprehensive contracting background. We recognize maintenance and we know a great valued contractor from a inadequate one.