Communication With Our Clients

Communication is a collaborative effort. As the account holder, there are times when it's crucial for you to share essential updates with us. Informing Nexus about changes such as relocating, facing issues with your account, transitioning from a social security number to a Tax ID, or any other pertinent modifications is vital.

We are deeply committed to maintaining transparent and immediate communication with our clientele. To ensure this, every member of our team is equipped with a personal telephone extension, voicemail, and email address. We consistently provide monthly statements and have instituted an automated alert and notification system to keep our clients abreast of developments. Here are instances when we'll proactively reach out:

• Initiating lease agreements

• Addressing tenant intent-to-vacate notices

• Overseeing tenant move-out procedures

• Providing eviction overviews

• Coordinating lease extensions

• Handling unique maintenance scenarios

• Automated email notifications encompassing aspects like:

  • Tenant payment confirmations

  • Insufficient fund alerts

  • Lease termination reminders

  • Tenant vacate notifications

  • Lease extension updates

  • Breakdown of move-out procedures

  • Announcements of pending deposits

  • Owner contribution acknowledgments

  • Addressing tenant-initiated maintenance inquiries

In addition, we'll update you on the status of maintenance requests, whether they're being allocated, scheduled, completed, or if Nexus sends any related correspondence. For those who prefer timely text updates, we offer an opt-in feature to stay connected via SMS.

While we advocate using email as the primary channel of communication due to its speed and traceability, the Nexus Portal remains accessible for those without email access or during pressing situations.